We want you to be happy with the purchases you make.
* Please contact us first for a Return Authorization. *
If you're not satisfied, you may return or exchange the following within 14 days of the shipment's receipt any toy item in its original condition We will refund your money as long as your product meets the above conditions and you include the original packing slip. For returns without the original packing slip, we issue an electronic Gift Certificate.
How to Return or Exchange an Item
Sorry, we can't change an order once it's been submitted Contact us if you need to make a change. If you do need to make a return or exchange, it's easy to do. Please save your bill. It serves as your receipt if you need to return or exchange an item.
If you don't have your bill, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to an error, we can't refund any shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Please contact us first. We'll be able to refund your money (including the original shipping charges).
Collectibles Return Policy
You're welcome to return an order to us for refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.
Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destination. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.
For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site.
Collectors sometimes call or e-mail us to ask about pricing/inventorylabels used on some products. If the label is stuck to the plastic window on the product box, it should come off easily without leaving a stain. Slowly peel the label diagonally from corner to corner. If the entire label doesn't come off, we suggest applying isopropyl alcohol (or a product called Goo Gone).
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.